Frequent Asked Questions

1. What does the Free version of HSKExam offer?

The Free version includes a selected full HSK exam with listening, reading, writing, and basic scores. Sign in with email or Google before starting; no payment or credit card is needed. Paper descriptions and public samples can be viewed without signing in.

2. What does Pro include?

Pro includes unlimited access to all mock exams, AI-driven writing analysis, detailed exam reports, question-level reviews, and personalized study suggestions. You can see a sample Pro analysis before upgrading.

3. Does the Pro version include exam history and detailed reports?

Pro keeps the latest result for each exam you take, so you can revisit your most recent report. It does not keep a full attempt-by-attempt history for the same exam. Each current report includes detailed analysis and error explanations for every question to help you improve.

4. How can I log in to the platform?

Currently, you can log in using a Magic link sent to your email or your Google account.

5. Is there a refund policy?

Subscriptions are generally non-refundable, but we offer free access to public HSK exams so you can fully evaluate the service before upgrading. Refunds may be available if required by law.

6. What results and reports will I see after completing a mock exam?

After completing a mock exam, you will receive:

Total score and score breakdown for each section (Listening, Reading, Writing)

Detailed score analysis and error explanations for each section

AI writing analysis

Personalized improvement suggestions

7. What payment methods do you accept?

We accept payments via Creem and other secure payment methods processed by our payment provider.

8. How can I contact customer support?

If you encounter any issues, please contact us via email at support@hskexam.app.

9. How do you protect my privacy?

We take your privacy seriously and ensure that your data is securely stored and processed according to our Privacy Policy. Your information will not be shared without your consent, except as required by law.

Still have questions? support@hskexam.app