Frequent Asked Questions
1. What does the Free version of HSKExam offer?
The Free Version of HSKExam allows you to access public HSK mock exams, offering a full exam experience including listening, reading, and writing sections. You can repeat the mock exams multiple times, but there may be time restrictions (e.g., 3 attempts per day).
2. What are the features of the Pro version?
With the Pro version, you get unlimited access to all mock exams, AI-driven writing analysis, detailed exam reports, question-level reviews, and personalized study suggestions.
3. Does the Pro version include exam history and detailed reports?
No, the Pro version does not track your past exam history. However, it provides detailed analysis and error explanations for each question in the current test, helping you improve.
4. How can I log in to the platform?
Currently, you can log in using a Magic link sent to your email or your Google account.
5. Is there a refund policy?
Subscriptions are generally non-refundable, but we offer free access to public HSK exams so you can fully evaluate the service before upgrading. Refunds may be available if required by law.
6. What results and reports will I see after completing a mock exam?
After completing a mock exam, you will receive:
Total score and score breakdown for each section (Listening, Reading, Writing)
Detailed score analysis and error explanations for each section
AI writing analysis
Personalized improvement suggestions
7. What payment methods do you accept?
We accept payments via Creem and other secure payment methods processed by our payment provider.
8. How can I contact customer support?
If you encounter any issues, please contact us via email at [email protected].
9. How do you protect my privacy?
We take your privacy seriously and ensure that your data is securely stored and processed according to our Privacy Policy. Your information will not be shared without your consent, except as required by law.
Still have questions? [email protected]